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Search results for “customer satisfaction”
Why travel brands should be investing in chatbots now
07/06/2017
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10:48:32 AM
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The ability for passengers in crisis to communicate with an airline via Facebook Messenger or chatbots provides instant relief. Implementing chatbots helps drive bookings, ancillary sales and customer satisfaction.
Hotels in China need to embrace cloud based offerings in distribution technology
01/19/2015
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8:47:30 AM
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The mindset of hoteliers in China is changing towards integrated solutions with one source of data flowing in real time between systems improving distribution efficiency and enhancing the guest experience through the booking process.
Travel industry shows rest of pack how to leverage mobile data
01/13/2015
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4:52:31 PM
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The travel industry is setting itself apart from the pack in its ability to leverage mobile data to drive customer engagement, loyalty and satisfaction.
Tujia focused on nurturing and growing vacation rental business in China
12/19/2014
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10:25:10 AM
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Melissa Yang, co-founder and CTO, Tujia says the China market is in “early stages” when compared with Europe and the U. S.
The Westin Qingdao improves efficiency with Newmarket
12/11/2014
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11:49:32 AM
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Newmarket® International announced that The Westin Qingdao has selected the advancedroom diagramming solution MeetingMatrix, to enable increased planner collaboration, improved communication, and professional event execution.
Priceline maintains focus on reducing friction for local experiences, no plans to become the next Oracle
11/28/2014
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9:02:05 AM
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Priceline has been kicking it up into another gear over the past year, locking in acquisitions of OpenTable, Buuteeq, and HotelNinjas in a bid to improve the ultimate traveler experience.
Business travel in China continues to grow
12/03/2014
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6:29:53 PM
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Though business leaders had predicted 4.3% growth this year, business travel spending actually grew by 1.6% this year-to-date and T&E budgets are expected to grow in 2015 by 3.5% on average.
Hilton Worldwide Signs Exclusive License Agreement for Major Expansion in China
11/03/2014
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11:55:19 AM
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Hilton Worldwide announced an exclusive license agreement with Plateno Hotels Group to rapidly launch and develop the Hampton by Hilton brand in China.
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